Due to the current Pandemic I cannot make any guarantees when items will arrive. Fulfillment times with the print on demand items may have delays as well. I will get them shipped as quickly as possible but once it is out of my hands it is at the discretion of the shipping company. Thank you for understanding and stay safe.
At Mau Loa Expressions, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.
Refunds and Returns
Details to Know
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items/Masks (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping and Delivery
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.